Franchise Council of Australia

Terms and Conditions

Listed below are conditions applying to cancellations, substitutions and rescheduling of the Convention due to COVID-19. All other cancellations are subject to the standard cancellation policy.

Cancellation of face-to-face event

If the face-to-face event is cancelled by the FCA due to an outbreak of COVID-19 restricting travel to, or circulation within, Melbourne, the FCA will, if possible, hold a virtual Convention and all delegates will be transferred to the virtual event. The difference in price between in-person attendance and virtual attendance will be refunded, less any costs imposed by the venues and/or subcontractors. If a virtual event is not possible, registration will be refunded in full, less any costs imposed by the venues and/or subcontractors.


Postponement of face-to-face event

If the face-to-face event is postponed by the FCA due to an outbreak of COVID-19 restricting travel to, or circulation within, Melbourne, delegates will be notified immediately and offered assignment of equivalent registration for the new date. If the new date is unsuitable, the registration will be refunded in full.


Registration changes

Delegates who are unable to attend the Convention due to their location being in a declared COVID-19 hot spot will be automatically transferred to become virtual delegates. The difference in price between in-person attendance and virtual attendance will be refunded, less any costs imposed by the venues and/or subcontractors. No refund will be applicable to ‘No Shows’.


Substitutions

As with all FCA events, substitutions are allowed for delegates. Please notify the FCA in writing if substitutions are required.


Processing of refunds

Refunds will be processed within 28 business days of receiving a refund request in line with the Cancellation Policy.


Accommodation

If the Convention is cancelled due to restrictions from COVID-19, your respective hotel cancellation terms will apply so please consider this when booking.

The conference organisers are not responsible for any cancellation charges from the hotel in these circumstances.

We recommend to all attendees to look at travel insurance.


Standard cancellation policy

All cancellations and amendments must be made in writing to the FCA or nominated ticket service provider. Cancellations by telephone will not be accepted. Cancellations received two weeks or more prior to the event will receive a full refund (less an administration fee of $110 AUD). Cancellations received one week prior to the event will receive a 50% refund. If a cancellation is received within 7 days of the event, no refund will be issued but the ticket will be deemed transferable within the organisation.


Gala Dinner Ticket

Additional/individual ticket sales

A full refund will be made to any guest cancelling two weeks or more prior to the event. Cancellations received one week prior to the event will receive a 50% refund. If a cancellation is received within 7 days of the event, no refund will be issued but the ticket will be deemed transferable within the organisation.

Prices

Please note that prices are inclusive of GST unless otherwise stated.


Events programs

Franchise Council of Australia reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard.


Cancellation policy

All cancellations and amendments must be made in writing to the FCA or nominated ticket service provider. Cancellations by telephone will not be accepted. Cancellations received two weeks or more prior to the event will receive a full refund (less an administration fee of $75 AUD). Cancellations received one week prior to the event will receive a 50% refund. If a cancellation is received within 7 days of the event, no refund will be issued but ticket will be deemed transferable within the organisation.


Privacy policy

FCA collects and stores your personal information for the purposes of providing membership services, education and training programs, and improving and promoting products and services, and membership status in various ways. Click here to read full Privacy Policy.


Special Dietary / Physical Requirements

Special dietary and physical requirements will not be catered for unless requested before the event registration closing date. Please contact the events team with your specifications.