The "Leadership Performance Zone” Program
Is your organization ready to elevate its leadership capabilities and foster a high-performance culture? The "Leadership Performance Zone" program is a transformative leadership development experience designed to unlock the potential of your leadership teams and drive organizational success.
This engaging program combines individual assessments, interactive workshops, and executive coaching to enhance leadership effectiveness and build a more collaborative and accountable environment.
Who is it for?
The "Leadership Performance Zone" program is ideal for:
….. any team looking to improve performance through improved leadership skills
Key Features
Benefits for Leaders and the Organisation
Everyone’s journey is different…however we will be together for approximately 8 weeks, depending on the size of your team
Ready to empower your leaders and embark on a journey toward true high performance?
Contact us today to learn more about the "Leadership Performance Zone" program.
Welcome to Business in Heels, an organisation that empowers business and professional women through mentoring, education, marketing, and connections. Our education is designed for anyone looking to build practical skills, gain confidence, and grow their knowledge to succeed in business and leadership. We’re excited to provide FCA members with access to four free courses to help support your growth and success:-
How to Network with Confidence
30 Credits
We know for many of you Networking is scary. You fear being judged, you struggle with small talk & shy away, and are reluctant to attend.
And yet you know that you need to meet people that this is the only way you will grow your career or business.
FACTS:
85% of positions are filled through networking.
95% of professionals consider face-to-face communication vital for long-term business.
For 85 percent of small businesses, the main method of attracting new prospects is with word-of-mouth referrals. This should come as no surprise since 92 percent of consumers say they trust the recommendations of friends and family over other forms of advertising.
What is this course about?
The course videos are jam-packed full of quality content to help you learn to earn. The useful information within is ready to use and will help boost your business outcomes. These videos address common pain points in business networking –
This course is 45 minutes of online self-paced learning, with questions and exercises along the way.
Managing UP
15 Credits
Do you feel unappreciated, frustrated or demotivated in your work? Do you find yourself constantly annoyed with your manager?
No matter who you are at some stage in your career you will come across a manager that you need to "manage". Communication is a two-way street and you can proactively manage your situation to your advantage.
Managing up has a number of benefits; you feel in control, it boosts your confidence, improves your chances of being noticed and often has the desired outcome of reframing your relationship with your boss.
In this short course (20 minutes), we will cover the 7 Best Practices for Managing Up and you will develop a plan of action to tackle your situation.
Building Your Road Map to Networking Up
15 Credits
Frustrated with your colleagues being promoted and not you?
There is no magic wand many of them will be getting ahead because they are better connected.
Are you missing out on an opportunity to progress?
In this lesson, we will cover:-
This course takes about 30 minutes to complete online and has two exercises to complete
1. Skills gap assessment
2. Organisation chart with connections
It is a 20 minute online course of self-paced learning
Kickstarting your LinkedIn Presence
10 Credits
During the three modules of this course, we will cover:The LinkedIn Journey
Course Outcomes
This course will help you to unlock LinkedIn for your business and kick-start your opportunity to get found on this powerful networking platform.
This online course takes 20 minutes online and is self paced
Mentor Masterclass Certification program
79 Credits
Unlock Your Potential as a Mentor with Our Mentoring Masterclass
Are you passionate about guiding others towards success and driving growth within your organization? Aspiring mentors like you play a crucial role in shaping the future, both for yourselves and your teams. However, traditional development methods can often be costly and time-consuming. That's where our Mentoring Masterclass comes in – offering a cost-effective and efficient way to equip you with the skills and tools needed to excel as a mentor.
Why Mentoring Matters: Mentoring programs are among the most effective ways for organizations to foster loyalty, engagement, and skill enhancement among employees. By investing in a workplace mentoring program, you can reduce turnover rates, increase productivity, and broaden the skill sets of your team members. The positive impact on your organization's culture and bottom line is undeniable.
The Key to Success: The success of any mentoring program lies in the competence of its mentors. Being a mentor requires more than just leadership skills – it demands a deep understanding of best practices and effective mentoring techniques. Our Mentoring Masterclass is designed to ensure that you are equipped with the knowledge, skills, and tools needed to excel in your role.
What You'll Learn:
- Understanding the Essence of Mentoring
- Key Skills, including Active Listening
- Problem-Solving Techniques
- Process and Skill Gap Analysis
- Harnessing the Power of Networking
- Effective Management Strategies, including Managing Up
- Navigating Challenges and Sustaining Progress
Flexible Learning: Worried about fitting the course into your busy schedule? Our flexible program is designed to accommodate your work commitments. With approximately 2 1/2 hours of total commitment, including quizzes and case studies, you can enhance your skills at your own pace.
Ongoing Support: We're committed to your ongoing support and learning. Each lesson is meticulously assessed to ensure mastery of the content, and you'll have access to our trainers 24/7 through our online discussion forum.
Certification: Upon successful completion of our Mentoring Masterclass, you'll receive CPD certification, further solidifying your expertise as a mentor and adding value to your professional portfolio.
Ready to Get Started?
Are you ready to unlock your full potential as a mentor and drive growth for yourself and your team? Enroll in our Mentoring Masterclass today and take the next step in your mentoring journey!
Unsure? Mentoring is often recognized for the benefits it brings to mentees, but mentors also gain immensely from the experience. Here's how mentoring can positively impact mentors:
Personal Growth: Mentoring offers mentors an opportunity for deep personal growth and self-reflection. Through sharing their knowledge and experiences, mentors gain new insights and perspectives, enriching their own understanding and development.
Leadership Development: Guiding a mentee allows mentors to enhance their leadership skills such as communication, coaching, and relationship-building. These skills are not only valuable within the mentor-mentee dynamic but also applicable in various aspects of the mentor's professional and personal life.
Sense of Fulfillment: Helping a mentee achieve their goals can bring a profound sense of fulfillment and purpose to mentors. Witnessing the progress of their mentee instills a sense of satisfaction and pride, fostering increased motivation and engagement in their own endeavors.
Networking Opportunities: Mentoring relationships often open doors to new connections and opportunities. By nurturing a relationship with a mentee, mentors may encounter fresh perspectives and avenues that enrich their professional network and personal growth.
Legacy-Building: Mentoring offers mentors the chance to leave a lasting impact on their field. By imparting knowledge and guidance to a mentee, mentors contribute to the mentee's career growth and the broader professional landscape, leaving behind a meaningful legacy.
Relevant Statistics:
This is a 2 1/2-hour online self-paced program that comes with global certification. Participants must have 10 years of experience to be certified.
There are assessments all the way through, exercises and a couple of case studies to be completed.
COST $399
How To make The Most of the Mentoring Relationship
64 Credits
The course take 40 minutes and includes 2 exams and a couple of exercises to complete
Cost $149
Mentoring today is one of the most impactful ways to develop yourself. It is a combination of Coaching + Experience + Connections that can fast-track you on your road to success.
Here are some of the facts:
25% of employees who enrolled in a mentoring program had a salary grade change, compared to only 5% of workers who did not participate (Source)
Mentees are promoted 5 times more often than those without mentors (Source)
Not all Mentees make the most of this opportunity relying heavily on their Mentors to drive outcomes for them.
This online course has been designed to equip you with the knowledge, framework & tools to ensure you maximise the mentoring opportunity.
The course outline is:
What is Mentoring
What to look for in an ideal mentor
The process & coming prepared
Key Skills & Active Listening
The Power of Networking and how a Mentor can help
Remember no one is more passionate about your success than you. This short course will set you up with a framework so you can make the most of your mentoring relationship to fast track you toward your dream career or role.
Online learning centre
Our online courses will teach you skills and strategies to help you at work. The courses are free and interactive. They take around 20 - 40 minutes to complete. You can access them from your computer and most tablets and mobiles.
We have courses for employees, courses for employers and managers, and courses for intermediaries.
FCA members have access to FOUR core family business education courses at FBA member prices:
· Planning Succession for Family Business
· Governance and Directorship for Family Business
· Strategic Business Planning for Family Business
· Financial Essentials
Planning Succession for Family Business Course
CFE - 140
Every family business needs to start planning for their future leadership. Whatever your planning horizon is to transitioning your business, now is the time to start having the conversation. Succession is one of the greatest challenges associated with running a family business.
Governance and Directorship for Family Business Course
CFE - 140
This course will enable you to understand Family, Business and Shareholder governance, your duties as a director, and how to implement appropriate structures to meet your family’s needs.
Strategic Business Planning for Family Businesses Course
CFE - 140
Family businesses need new capabilities and experienced support to drive the success of their business and adapt to rapidly evolving market demands consistent with their families' objectives. If you’re tired of ‘ground-hog’ years where little to no change occurs, join our self-guided program to implement a strategic plan to accelerate your growth and profit objectives.
Financial Essentials
CFE - 140
Having the ability to understand financial statements is no longer enough. Business leaders must have a firm understanding of how to use financial information to drive decisions and strategy, and to understand the health and capabilities of your business.
Managing Multi-unit Franchisees
150 CFE
This workshop explores the advantages and challenges to both franchisors and franchisees of multi-unit franchising.
Managing Franchisee Underperformance
100 CFE
This workshop will identify key types of underperformance, and how to overcome them.
Resolving Franchise Disputes
100 CFE
This workshop will identify key common causes of disputes, and how to overcome them.
Improving Franchise Advisory Councils
100 CFE
This workshop provides a unique opportunity for mature systems to learn how to reinvigorate their Franchise Advisory Council’s, and will provide developing systems key pointers on how to establish an effective FAC that helps maintain and enhance the franchise relationship
Organise a Franchise Conference
100 CFE
This workshop covers critical factors to consider when planning your next franchise conference, and will provide greatest benefit to those participants who will be holding a conference in the next 12 months.
Managing Franchise Resales
100 CFE
This workshop explores how to manage franchise resales to achieve better outcomes for franchisors and franchisees alike.
Introduction to Franchising
200 CFE
The basics every potential & start-up franchisor & franchisee should know.
Essential training for new franchisor staff who have no prior franchising experience.
Effective Franchise Recruitment Workshop
200 CFE
What every franchisor should know about recruiting franchisees.
Four-part interactive online workshop.
Franchise Growth Program
Our 12-session program helps you streamline operations, attract the right franchisees, and scale sustainably. We work directly with you to uncover growth opportunities, improve support, and implement practical strategies. Sessions are paced monthly or fortnightly for focused, results-driven progress.
Location: Virtual
CFE Points: 875 for all sessions
Schedule: 12 tailored sessions - 3 HOURS per session
Held monthly or fortnightly to support your franchise growth goals
Franchise Sales Program
This 12-session program helps you master franchise recruitment and drive stronger sales outcomes. We work directly with your brand to improve lead engagement, refine your process, and increase conversions. Sessions are delivered monthly or fortnightly with a focus on confident, consistent sales.
Location: Virtual
CFE Points: 875 for all sessions
Schedule: 12 tailored sessions - 3 HOURS per session
Delivered monthly or fortnightly to support your sales goals
Franchise Reconnect Program
This 6-session program helps you re-engage past leads and convert missed opportunities into active franchise partnerships. We work directly with your brand to build personalised strategies, reignite interest, and unlock untapped growth potential. Sessions are paced to support practical implementation and consistent follow-up.
Location: Virtual
CFE Points: 265 for all sessions
Schedule: 6 tailored sessions - 2 HOURS per session
Delivered fortnightly or monthly based on your lead re-engagement goals
Fix Your Funnel Workshop
Uncover what's holding back your recruitment process and learn how to boost engagement at every stage of your funnel. This workshop gives you clear strategies to improve flow, reduce drop-offs, and convert more leads.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Expand With Ease Workshop
Learn how to grow your franchise network while keeping your operations steady and your support team focused. This workshop shows you how to scale with structure and avoid the common pitfalls of rapid expansion.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Find the Right Fit Workshop
Discover how to attract franchisees who genuinely align with your brand and long-term goals. This workshop helps you sharpen your candidate criteria and build a stronger, more values-aligned network.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Refresh & Reconnect Workshop
This workshop helps you re-engage old leads with smarter messaging and targeted outreach. Learn how to reignite interest, build new momentum, and turn past contacts into future franchisees.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Messaging That Works Workshop
Refine how you communicate across every touchpoint—from emails to ads—to improve engagement and response rates. This workshop helps you clarify your messaging and align it with your goals.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Showcase Your Brand Workshop
Learn how to position your franchise brand with clarity and impact. This workshop shows you how to define your unique value and stand out to the right candidates.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Franchise Potential Program
Our 6-session Franchise Potential Program is the starting point for business owners exploring franchising. We assess your business’s readiness and uncover its potential to scale through a franchise model. If your business is suited, you’ll move on to the Franchise Conversion and Franchise Launch programs. Each stage is tailored to your goals, helping you assess, build, and launch a scalable franchise with confidence.
Location: Virtual - 3 HOURS per session
CFE Points: 440
Schedule: 6 tailored sessions
Progresses through 3 stages based on business readiness
Franchise Convert Program
Our Franchise Conversion Program supports business owners ready to build their franchise model and take the next step in their growth journey. You’ll design a scalable structure, streamline operations, and prepare to attract the right franchisees. With tailored guidance, you’ll be equipped to create a strong and sustainable franchise system.
Location: Virtual
CFE Points: 440
Schedule: 6 Tailored sessions 3 HOURS
Available after completing the Franchise Potential Program
Franchise Launch Program
Our Franchise Launch Program helps new franchisors prepare for a successful launch and attract the right franchisees. You’ll refine your operations, strengthen your brand, and build strategies to support growth from day one. With a strong foundation in place, you’ll be ready to launch with confidence.
Location: Virtual
CFE Points: 440
Schedule: 6 tailored sessions 3 HOURS
Available after completing the Franchise Conversion Program
Assess Your Business Model Workshop
Evaluate how your business operates and uncover what could be successfully replicated across future franchise locations. This workshop helps you define your core structure and identify what’s worth scaling.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Business Demand Assessment Workshop
Assess customer demand, competitor activity, and potential growth regions. This workshop helps you understand your market landscape and determine whether there’s enough interest to support a franchise model.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Franchising Fundamentals Workshop
Get a clear introduction to the core concepts of franchising. This workshop breaks down key structures, responsibilities, and processes needed to build and run a successful franchise.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Financial Performance Review Workshop
Review your current financials to evaluate franchise viability. This workshop focuses on income streams, profitability, and scalability to help you understand if your numbers support expansion.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Process Systemisation Check Workshop
Document and assess your daily tasks to ensure your business is easy to teach, follow, and replicate. This workshop helps you create clear processes to support future franchisees.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Owner Dependency Evaluation Workshop
Explore how reliant your business is on you and identify where delegation is needed. This workshop helps you reduce owner bottlenecks and build a business others can run.
Location: Virtual
CFE Points: 90
Schedule: 2 HOURS workshop | Dates: Various available
Franchise Foundations Program
Our online tailored program, is designed for individuals exploring franchise ownership. Delivered in three structured stages—Foundations, Readiness, and Commitment—the program guides you from understanding the franchise model to confidently making your final decision. Across the journey, you’ll learn how franchising works, assess your personal and financial readiness, compare opportunities, and prepare for the application and interview process. With practical tools and clear guidance, you’ll be equipped to choose the right franchise and take the next step with confidence.
Location: Online SELF PACED - 2 HOUR PER SESSION
CFE Points: 875
Schedule: 18 structured sessions (3 stages of 6 sessions)
One complete pathway from exploration to decision
Inside Franchise Life Workshop
Gain a real look into the day-to-day responsibilities of franchise ownership. This workshop helps you understand what life is really like as a franchisee—before you commit.
Location: Virtual
CFE Points: 90
Schedule: 1 HOUR workshop | Dates: Various available
Avoid Costly Mistakes Workshop
Learn the most common pitfalls first-time buyers make—and how to avoid them. This workshop helps you approach the buying process with clarity, confidence, and fewer surprises.
Location: Virtual
CFE Points: 90
Schedule: 1 HOUR workshop | Dates: Various available
Unpack Franchise Offers Workshop
Understand what’s actually included in a franchise offer. This workshop teaches you how to interpret fine print, compare inclusions, and spot red flags.
Location: Virtual
CFE Points: 90
Schedule: 2 HOUR workshop | Dates: Various available
Inside Franchise Life Workshop
Gain a real look into the day-to-day responsibilities of franchise ownership. This workshop helps you understand what life is really like as a franchisee—before you commit.
Location: Virtual
CFE Points: 90
Schedule: 1 HOUR workshop | Dates: Various available
Avoid Costly Mistakes Workshop
Learn the most common pitfalls first-time buyers make—and how to avoid them. This workshop helps you approach the buying process with clarity, confidence, and fewer surprises.
Location: Virtual
CFE Points: 90
Schedule: 1 HOUR workshop | Dates: Various available
Unpack Franchise Offers Workshop
Understand what’s actually included in a franchise offer. This workshop teaches you how to interpret fine print, compare inclusions, and spot red flags.
Location: Virtual
CFE Points: 90
Schedule: 2 HOUR workshop | Dates: Various available
Culture of Franchising Workshop
80 CFE
Our Culture of Franchising Workshop is a practical, interactive professional development program designed to equip people in franchisor Support Office roles with the important skills they need to create happy franchisees. The Culture of Franchising workshop will give your team an understanding of what franchisees need, and how to deliver this in an effective, empathetic manner. Even your most seasoned franchisor staff will come away with new insights and skills.
Location: Virtual
Date/Time: 2 Sessions: June 17 & 18
9:00 am to 11:30 am AEST (Australian Time)
Getting Franchisee Buy-In to Change
80 CFE
Franchisors increasingly need to roll out new initiatives so their networks can remain successful and competitive. Yet franchisees will often resist, especially if they are being asked to think differently or invest significant time or money. This workshop will equip you with the tools and skills to engage and communicate with franchisees in a way that gains their full commitment and support, so you can achieve your vision for success.
Location: Virtual
Date/Time: 2 Sessions: May 13 & 15
10:00 am to 12:30 pm AEST (Australian Time).
Foundation Field Manager Bootcamp
320 CFE
Field managers have a challenging role working at the front line of the business, balancing the needs of franchisees with the requirements of the franchisor. The Foundation Field Manager Bootcamp will give them a boost of confidence, clarity, and inspiration to reignite their passion for their role as well as equipping them with a powerful set of tools and strategies for improving franchisee engagement, profitability and brand alignment.
Location: Virtual
Date/Time: 5 Sessions: July 2, 3, 8, 10, 11
9:00 am to 11:00 am AEST (Australian Time)
Advanced Field Manager Bootcamp
(Foundation Field Manager Bootcamp is a prerequisite)
320 CFE
The Advanced Field Manager Bootcamp is a practical experiential professional development program that equips field managers with high-level knowledge, skills, and strategies to build credibility, trust and commitment with experienced franchisees.
Location: Virtual
Date/Time: 5 Sessions: Sept 24, 25, 30, Oct 2, 3
9:00 am to 11:00 am AEST (Australian Time)
Managing a Franchise System-
420 CFE Credits
Managing a successful franchise system is a unique and complex business. This New Zealand, in-person, training programme helps franchise executives interested in learning the fundamentals of managing a franchise system, providing core knowledge to effectively manage a franchise network and earn the ongoing respect and co-operation of franchisees.
Franchise Field Visit Foundations
175 CFE Credits
The first of three online Field Manager-focused workshops. This Field Visit Foundations programme provides powerful insights into the role of field visits and how they should be performed effectively. An appreciation of this programme tends to be valuable throughout a Franchise Support Office team.
Improving Franchisee Performance
175 CFE Credits
The second of three online Field Manager-focused workshops. Franchisors who actively engage with franchisees on a broad range of meaningful performance information have the basis to forge more co-operative, meaningful and productive relationships – benefiting both parties.
This New Zealand programme helps Field Managers and franchise executives interested in learning in-depth information about franchisee financials and performance information (financial and non-financial KPIs), benchmarking and sensitivity analysis, and franchisee development processes.
Franchisee Business Planning
175 Credits
The third of three online Field Manager-focused workshops. Today more than ever, effective franchisee business planning needs to be at the centre of the franchisee-franchisor journey and relationship.
This franchise training is targeted at upskilling Field Managers on effective business planning with franchisees. It provides Field Managers with valuable background and skills to engage with franchisees, encouraging effective franchisee business planning and business plan implementation.
FIVE Magic Fs for Franchising Success
CFE - 1470 Points or 245 Points Per Part
Free for new FCA members if taken within six months of joining.
Enrol anytime. Start immediately. Work at your own pace on the priorities that matter most to you
The #1 critical success factor in franchising is the franchisor’s ability to recruit, develop, and replicate successful franchisees. Yet many franchisors launch their networks with energy, ambition, and a clear vision—only to hit a growth plateau between 20 to 40 units, where expansion slows or stops altogether.
What’s the solution?
A proven, evidence-based model developed from a 7-year PhD research study into franchising success factors. This model became the foundation of the bestselling book, ‘The Ultimate Franchising Success Formula’, and now fuels the Get Smart Learning Academy’s FIVE Magic Fs for Franchising Success coaching and mentoring program.
Your Success. Your Pace. Your Priorities.
This self-paced, flexible program is designed to fit around your individual needs, offering:
Tailored learning: Focus on what matters most to your franchise growth.
Proven strategies & tools: Practical resources to help you scale successfully.
Combination of coaching & eLearning: Access one-on-one support, group coaching, and on-demand learning.
Choose the full program or tackle each part separately.
If you’re serious about breaking through barriers and accelerating franchise growth, this program gives you the roadmap to success.
FIVE Magic Fs LIVE
High Impact Interactive Webinar
CFE – 88 Points
Are you struggling to scale your franchise, facing growth barriers, or dealing with franchisee disengagement? It’s time to break through plateaus and implement proven strategies that drive long-term success.
Stop Wasting Time & Resources on Training That Fails
This isn’t just another webinar, it’s a dynamic, hands-on session where you’ll connect with other franchising professionals, gain actionable insights, and walk away with strategies you can implement immediately
National Franchise Convention - 400 Credits
State Conference - 200 Credits
Lunch and Learns – 25 Credits
FCA Awards - 100 Credits
FCA Webinar – 25 Credits
Legal Symposium – 200 Credits
Insight Series and WIF – 50 Credits
Mentoring - 25 Credits
FCA CEO Roundtable - 30 Credits
Lunch and Learn
Mentoring
If you are interested in joining one of these, please email [email protected] and specify which you are interested in.